Scammer Tools
What they use
Remote Access
What is Remote Access Software?
Remote access software is a program used to connect to someone's computer from another location. Now for the record, In the right hands this can be beneficial. But sadly these tools are used for Malicious reasons. Some of these programs that once utilized will stay running on your PC without your knowledge and if you keep the PC running all the time that means they can access your PC at any time. One of the tactics of the scammers is they will in some cases hijack your PC by changing login information without your knowledge and might possibly hold it for Ransom.
Programs used for Remote Access are:
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Anydesk
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Teamviewer
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Ultraviewer
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SupportClient - This one they will have you go to a "support site" to get you to download
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Microsoft Quick Assist
These programs has the options to allow people to access your computer without your knowledge at any time that your PC/Phone is Online. They may turn on your Webcam to see if your active at the PC and if not then they can do things in the background.
Suspicious Websites
One of the tools of the scammers is they may use fake websites to have you download what is known as SupportClient. This is a tool that once installed runs in the background of your PC and allows access all the time without your knowledge unless you look for it. They will make websites that look almost like official Paypal or other company sites to make you believe your on an official support site. Another site they use for their purposes is GOOGLE FORMS. With this site they will have you provide them information about yourself. If you see these you can report them as we do.
Website URLs to look out for are .top and .help
Fake Email Accounts
Please be aware that Professional Companies that you would normally do business with would not be using a GMAIL account to reach you or for you to reach them. If you get an email from a Gmail account claiming to be reaching out to you that is a red flag.
VOIP - Internet Phone Services
If you get an email or phone call and they ask you to return the call please be aware if you get a message like:
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The Text Now subscriber your contacting is not available now.
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Please leave a message and Google Voice will try to connect you.
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The Magic Jack subscriber your trying to reach is unavailable.
Professional Companies will not use Internet Phone Services such as these to reach out to you.
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Google Voice
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Text Now
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Magic Jack
Fake Support Agents
We do not want to come across as Racist or anything of that nature. We are merely pointing out a fact.
If you get a phone call from someone and they appear to have an accent like they are from India Please be aware. Now this does not mean that everyone with that accent is a scammer. But one thing they do is they take on American Style names.
The Country of India is a beautiful place but sadly the economy and job market there is not well so some people resort to working for Call Centers. And these places are where many of the scam calls are coming from. We try to get these call centers to be shutdown and raided but its having to get help from foreign governments to do so.
In some cases there are many agents working in one room so you get a lot of background noise and can hear others talking to other "clients". You may even hear them speak in Hindu to other members they are working with. In some cases they will say "I am forwarding your call to my manager", and they merely hand off the head set to someone sitting next to them.
Not everyone with an accent is bad we are merely pointing out that scammers are in most cases calling you from parts of the world where these companies would not be using for call centers.
The following is the various employee classifications in these call centers.
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The Opener - They start the call but are not meant to go thru the whole scam.
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The Closer - This is who they pass the "phone" off to and they try to close the deal
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The Manager - That can monitor any of the calls and in some cases will kill the call if they don't believe they have a valid target.